Terms of Service
By using the zenmaid.com web site (“Service”), a service of ZenMaid, Inc. (“ZenMaid”), you are agreeing to be bound by the following terms and conditions (“Terms of Service”).
ZenMaid reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at: https://get.zenmaid.com/terms-of-service
Violation of any of the terms below will result in the termination of your account. While ZenMaid prohibits such conduct and Content on the Service, you understand and agree that ZenMaid cannot be responsible for the Content posted on the Service and you nonetheless may be exposed to such materials. You agree to use the Service at your own risk.
Account Terms
You must be 13 years or older to use this Service. You must be a human. Accounts registered by “bots” or other automated methods are not permitted. You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process. Your login may only be used by one person – a single login shared by multiple people is not permitted. You may create separate logins for as many people as you’d like. You are responsible for maintaining the security of your account and password. ZenMaid cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. You are responsible for all Content posted and activity that occurs under your account (even when Content is posted by others who have accounts under your account). One person or legal entity may not maintain more than one account. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
Accurate Workforce Representation Policy
Obligation to Provide Complete Information
You represent and warrant that all information disclosed to ZenMaid, including but not limited to the number of employees, contractors, and any other personnel involved in providing services on behalf of your business, is truthful, complete, and current at all times.
Continuous Compliance
You agree to update your account promptly to reflect any changes in the composition of your workforce. Failure to maintain accurate information may adversely affect your billing rate, subscription plan, or eligibility for certain features.
Verification Rights
ZenMaid reserves the right, at its sole discretion, to request documentation or other evidence to verify the accuracy of the information you provide. Your refusal or failure to comply with such a request within a reasonable time may result in the suspension or termination of your account.
Remedies for Misrepresentation
Any misrepresentation, deliberate omission, or otherwise inaccurate reporting of workforce data will be deemed a material breach of these Terms. In such instances, ZenMaid may, without prior notice and at its sole discretion, adjust your billing rate, modify your subscription plan, suspend or terminate your account, and pursue any other remedies available under these Terms or applicable law.
Unique Login Credentials Policy
To ensure the security of personal data and the integrity of account information, each individual using ZenMaid must have their own unique login credentials. Sharing login credentials, including between owners and office staff, is strictly prohibited.
Non-compliance with this policy may result in the suspension of support services until the issue is resolved. ZenMaid reserves the right to take further actions, including account suspension or termination, to enforce this policy.
To maintain uninterrupted service and support, users are strongly encouraged to comply with this requirement.
Payment, Refunds, Upgrading and Downgrading Terms
A valid credit card is required for all accounts.
If you initially sign up for a paid account, and you don’t cancel that account within 14 days, you will be billed monthly starting on the 14th day after your account was initially created. If you cancel prior to the processing of your first invoice on the 14th day, you will not be charged.
The Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only GST in Canada.
For any upgrade or downgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle. Downgrading your Service may cause the loss of Content, features, or capacity of your Account. ZenMaid does not accept any liability for such loss.
Cancellation and Termination
You are solely responsible for properly cancelling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time by clicking on the Account link in the global navigation bar at the top of the screen then Billing. The Billing screen provides a simple cancellation process to quickly close your account.
If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.
ZenMaid, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other ZenMaid service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. ZenMaid reserves the right to refuse service to anyone for any reason at any time.
Modifications to the Service and Prices
ZenMaid reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the ZenMaid Site (www.zenmaid.com) or the Service itself.
ZenMaid shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
Copyright and Content Ownership
All content posted on the Service must comply with United States copyright law.
We claim no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours.
ZenMaid does not pre-screen Content, but ZenMaid and its designee have the right (but not the obligation) in their sole discretion to refuse or remove any Content that is available via the Service.
The look and feel of the Service is Copyright © 2024 ZenMaid, Inc. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements without express written permission from ZenMaid.
General Conditions
Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.
Technical support is only provided to paying account holders and is only available via email.
You understand that ZenMaid uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, ZenMaid, or any other ZenMaid service.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by ZenMaid.
We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
Verbal, physical, written or other abuse (including threats of abuse or retribution) of any ZenMaid customer, employee, member, or officer will result in immediate account termination.
You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
You must not upload, post, host, or transmit unsolicited email, SMSs, or “spam” messages.
You must not transmit any worms or viruses or any code of a destructive nature.
If your bandwidth usage exceeds 300 MB/month, or significantly exceeds the average bandwidth usage (as determined solely by ZenMaid) of other ZenMaid customers, we reserve the right to immediately disable your account or throttle your file hosting until you can reduce your bandwidth consumption.
ZenMaid does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any ERRORS in the Service will be corrected.
You expressly understand and agree that ZenMaid shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if ZenMaid has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.
The failure of ZenMaid to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and ZenMaid and govern your use of the Service, superceding any prior agreements between you and ZenMaid (including, but not limited to, any prior versions of the Terms of Service). Questions about the Terms of Service should be sent to support@zenmaid.com.
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