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Meet Our Customer Success & Support Teams!
Customer Success
Kala Pomeroy
Maid Service Owner, Customer Success Specialist
Kala has spent over 10 years running her own cleaning business, Pretty Neat Cleaning, before discovering ZenMaid — and she’s been hooked ever since! After seeing firsthand how it made her life easier, she joined the ZenMaid team to help other cleaning business owners do the same.
When she’s not helping customers or coaching new cleaning businesses in her community, you can find Kala volunteering at local food pantries, diving into a good book, or building epic Lego creations with her son.
Elizabeth Doom
Customer Success Specialist
Elizabeth helps maid service owners get the most out of ZenMaid, whether they’re coming off paper and spreadsheets or migrating from another platform. She’s known for meeting people where they are and for not leaving a call without making sure our customers feel HEARD.
Outside of work, she’s a gym regular, a mediocre watercolor painter, and a serious Mexican food enthusiast. She is most likely found on the back porch with a book and The Office on in the background.
Carli Bowen
Customer Success Specialist
Carli believes customer success is about more than answering questions. It’s about helping people feel comfortable enough to ask them in the first place.
She loves learning how each cleaning business operates and finding ways to make ZenMaid fit naturally into their day. With a background in customer success and onboarding, she’s all about practical solutions, honest conversations, and making sure customers know they have someone in their corner.
Outside of work, Carli enjoys sports, fantasy novels, and spending time with her family.
Customer Support
Maria Dorian
Maid Service Owner & Customer Support
Maria ran her maid service in Austin, Texas, for 14 years before selling it at an $840 run rate with over 35 cleaning techs.
She now helps 100+ maid service owners run their business through her virtual assistant agency. She also started a second maid service in Florida, The Funky Sponge.
When she’s not helping ZenMaid customers, she is busy being a mother to four kids and painting rocks. Yes, she paints rocks!
Jorge Sardinha
Head of Customer Support
Jorge is dedicated to ensuring a smooth customer experience, helping them navigate challenges and get the most out of their tools. With a passion for problem-solving and a customer-first mindset, he’s always ready to assist and innovate.
When he’s not helping customers, he’s diving into new experiences; whether it’s through music, traveling to new places, or sharing stories over a good meal.
Ivan Dorian
Customer Support
Ivan has been part of the ZenMaid team for five years, where he focuses on leaving every customer delighted with their experience. He’s known for his calm approach and skill in solving technical issues quickly and efficiently.
When he’s not helping ZenMaid users, you’ll find him behind a drum set, gaming, or chasing new personal records at the gym.
Edgar Martinez Santos
Customer Support
Edgar is a passionate Customer Support Specialist with over 10 years of experience helping customers find clarity in complex situations.
Whether he’s untangling tricky account issues or guiding users through optimization calls, Edgar approaches every interaction with patience, empathy, and a genuine smile. You’ll often find him in the live chat, making sure every ZenMaid user feels supported and confident using the platform.
Outside of his work delighting customers, Edgar enjoys creative pursuits like embroidery and learning to sew clothes.
Brent Cremen
Customer Support
Brent supports cleaning business owners every day at ZenMaid! He is known for being down-to-earth, friendly, and genuinely helpful — always taking the time to make sure customers feel heard, supported, and confident using the software. He lives in Florida with his wife Naomi and their three kids, and outside of work, he enjoys playing pickleball, experimenting with 3D printing, and diving into new creative projects.
Before joining ZenMaid, Brent spent over 10 years in the SaaS world doing customer support, implementation, and onboarding. He’s run several small businesses himself, giving him a practical understanding of the challenges cleaning company owners face and how the right tools can make their work easier.
Find out how 3,000+ maid service owners use ZenMaid to automate and grow their cleaning business, and save hours every week!
Book your free 30-minute session and let us help you get the most out of ZenMaid.